Revenue: Proposal turnaround −40–70%, win rate +5–15%, expansion +3–10%
Efficiency: Hours saved/month; FCR +10–25%; straight-through processing +20–50%
Quality: Error/rework −20–50%; groundedness≥0.85; SLA attainment
Adoption: WAU, task completion rate, CSAT/NPS
Risk: Zero critical PII incidents; passing evaluation thresholds; complete audit artifacts
