Signature Program: Digitize-to-AI (D2AI) for MSMEs
A pragmatic, two-horizon journey that sequences digitization before AI scale-up.
Horizon A: Digitization & Data Foundations (4–8 weeks)
Process discovery (Lead to Order, Procure to Pay, Ticket to Resolution, Hire to Retire)
Tooling setup (CRM, helpdesk, lightweight ERP/inventory, e-signature/forms)
Integration (ELT pipelines, IDs, data model, access roles; central store)
Governance (data retention, security guardrails); KPI baselining
Deliverables: Digitized SOPs, connected data store, operational dashboards, policy pack v1
Horizon B: AI Strategy-to-Execution (8–12 weeks)
Maturity assessment, value thesis, prioritized backlog (6–10 use cases)
Lean AI platform: RAG, prompt/eval harness, observability, cost controls, guardrails
Build 2–3 “lighthouse” use cases with HITL approvals
Enablement for leaders/managers/frontline; complete handover
Deliverables: Production AI services, prompt registry, eval suites, monitoring dashboards, cost/value scorecards, 3–6-month scale roadmap